Return and Refund Policy
OVERVIEW
At cleatsdeal, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please review our return policy below to ensure a smooth return process.
Return & Refund Policy
- No refund policy (We do not offer refunds once the order is confirmed).
- White products: No exchanges after purchase.
- Eligibility for Replacement:
- The product must be unused and in the same condition as when it was received.
- All original packaging, tags, and accessories must be intact and included.
- The product must not show any signs of wear, damage, or alteration.
- Time Frame:
- The replacement request must be made within '3' days from the date of delivery.(Only once)
- Documentation Required:
- Proof of purchase (receipt or order confirmation).
- Photographs of the product in its current condition and the packaging.
- Return Process:
- Contact us(whatsaspp/ Call)to initiate the replacement process.
- Return the product to the address provided by us.
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your replacement request.
- All courier charges for exchange are the responsibility of the customer.
- Claims for Wrong Item, Missing Part, or Defective Product:
- Customers must provide an unboxing video showing the sealed package and the unboxing process to verify the claim.
- Shipping Costs:
- If the replacement is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs.
- No refund policy (We do not offer refunds once the order is confirmed).
- White products: No exchanges after purchase.
- Eligibility for Replacement:
- The product must be unused and in the same condition as when it was received.
- All original packaging, tags, and accessories must be intact and included.
- The product must not show any signs of wear, damage, or alteration.
- Time Frame:
- The replacement request must be made within '3' days from the date of delivery.(Only once)
- Documentation Required:
- Proof of purchase (receipt or order confirmation).
- Photographs of the product in its current condition and the packaging.
- Return Process:
- Contact us(whatsaspp/ Call)to initiate the replacement process.
- Return the product to the address provided by us.
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your replacement request.
- All courier charges for exchange are the responsibility of the customer.
- Claims for Wrong Item, Missing Part, or Defective Product:
- Customers must provide an unboxing video showing the sealed package and the unboxing process to verify the claim.
- Shipping Costs:
- If the replacement is due to our error (e.g., wrong item sent, defective product), we will cover the return shipping costs.
CONTACT US
For any questions regarding returns or exchanges, please contact our customer service team at khannomaan107@gmail.com / 8010303929 . We are here to assist you and ensure your satisfaction.
Thank you for shopping with cleatsdeal!